May 18 '18 at 16:29
I am actually writing this review in my room. This hotel has the potential to be better than it is. Some of our experiences here were great. Unfortunately the ones that weren’t seemed to overshadow them. Hotel is clean, newish, good cleaning staff, decent restaurants and entertainment. Some of the staff is wonderful. Some of the staff however are very rude. We inquired about a late check out. We understand that sometimes you can and sometimes you can’t, but why make the last impression you have on your guests a very rude one. This was not the only staff member that wasn’t kind to us. If I were this hotel I would review some calls and get a grip on their guest service standards.