My Family went over the weekend for the ice festival. Maggie's was recommended by someone at the Brass Ass casino Since the casinos aren't kid friendly. We were put on a Wait list for a table for twenty minutes but others that walked in seemed to go right into the dining area. We ended up getting a little a table near the bar so we didn't have to wait. We got drinks fairly quickly. We ordered a burger, cheese quesadilla, and a prime rib sandwich all with fries. It was probably a half hour later after our waitress kept going back and checking that our food would be out any minute. When our food came out we got the burger and quesadilla. And my plate turned out to be something fried with cheese in it. I asked is your prime rib sandwich fried?? She said I don't know, let me ask. She comes back with oh, they were out of prime rib. Shocked, I asked why didn't anyone let me know they were out, let alone ask me if I wanted to order something else. Not to be surprised with a chicken sandwich that I didn't order. She had no words. Upset I said its fine I'll try the chicken, and it was terrible. She ended up apologizing but it was done. All of our plates were left full as the food was less than mediocre. I asked for the manager when we got our check to inform her of the situation to see if we can at least get our drinks comped. Not once did she apologize and gave the waitress our ticket with the comped chicken sandwich. I would've gladly paid for the chicken but everything about our service and experience was terrible. I'm surprised to see that they have 4 stars on here.