May 27 '18 at 5:08
We arrived on 5/23. The first nights stay was great. Room was nice, kids had a great time at pool/arcade. Oh night 5/24 we got no sleep. We kept hearing multiple dogs barking throughout the night (coming through a vent) (I also let the cleaning lady listen) as well as this morning. I called front desk several times and was told they would get security up there. Eventually, security came. By then there was only one dog barking and it was fainter than during the night.
When I went to check out and was asked about my stay I mentioned the second night. No one apologized and they even said, well there aren’t supposed to be dogs on the 15th floor ( we were in (#1516) obviously they were somewhere because the security lady heard it as well as the cleaning lady.
I found the desk staff to be less than helpful.
Melissa Hebert