Orleans & York location on Slauson Blvd is very rude. I decided to try something new & I ordered the Chicken gumbo soup. I ordered to go after a long day. When I got it home, it had oil swimming on top, I went to return the Chicken gumbo soup for being too oily. Since I bought it at night, I couldn't turn it that night because they were closed. The next day was a long day at work so I didn't return it till the day after the next. When I did the staff was argumentative & lacked knowledge of any written policies. They refused to give me a refund, citing a policy that was neither posted on their website or in the store. They took my phone number & told me to wait for the "owner" Jasmine to call. She never did, that was on a Friday. I decided to go back in on Monday, thinking Monday would be better to see if the owner or a knowledgeable manger would be present. When I returned, the lady, who called herself manager, informed me, "You gave us the wrong phone number." I replied, "No, you took down my number incorrectly." At which point she informed me that the "owner" would call me "as soon as she could, she's in a meeting". So that means, I don't know what. I can't believe that I've spent money at this establishment against me better judgement, as I'm from New Orleans & the food there isn't that authentic. And Gumbo/Soup shouldn't be overwhelmed in oil residue. I've Never had ANY restaurant refuse to refund if the customer is unsatisfied with the food. Not McDonald's, not Crustaceans, not Yard House, not Cheesecake factory, not Fat Burger & not even, In & Out Burger, So WHY does Orleans & York think they're exempt? A business should try & reasonably accommodate the customer, not the other way around. It shouldn't take more than a week to get a refund on some food. I'm NEVER going back there & I suggest if anyone who likes authenticity & good customer service, to Not Go To Orleans & York located at, 4454 W Slauson Ave, Windsor Hills, CA 90043.