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May 20 '18 at 14:39
The Oyster Bar

The Oyster Bar

  • Restaurant @ Hard Rock Hotel and Casino Lake Tahoe
NO JACUZZI!!!!!! Supposed to stay Saturday night, but such a bad experience we chose to leave. We booked a suite and showed up early, they said we could do an early check in as long as the room was ready. They said they moved us to a different suite that was ready but waiting in inspection. So I was thinking 45 mins to an hour tops. After an hour and a half I checked for an update and I was told they are making the bed now and it should be ready soon. This contradicts what I was told one hour and a half ago. After two hours of sitting in the lobby and watching customer after customer get checked in early we sat and waited. We got a grumpy lady call and tell us the room was ready and when we went to the suite it was nothing like we had booked online. We were supposed to get a jacuzzi and the room had no jacuzzi. I feel we were intentionally placed into a room that was sub par. For 350 bucks for one night I expected more. Shower looked like a gym shower, after 3 hours in the room we chose to just leave. We were on the first floor with people just hanging out right outside our room windows. Never again!!! For the price I feel they ripped us off!
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@Hard Rock Hotel and Casino Lake Tahoe
@Reno & Tahoe
@The Oyster Bar
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