Jan 16 '18 at 1:16
This was one the worst restaurant experiences for me and my boyfriend who came in from Chicago, IL. First, we had a difficult time finding the restaurant, once in inside we had a long wait for the food to arrive - told them I was on a time crunch. The worst part was that they were on the Restaurant. com - I purchase a $100.00 certificate but could only use $25.00. The waiter was kind but the general manager was rude in explaining how the redeeming process was. He said "How was he going to make any money?" That's not what a new customer wants to hear. The service was very slow, it took close to hour to get our meal out to us, and it was 2 hours when we finally had him pack our food, because we had show plans and we told them that when we sat down. He could have offered a dessert or even come back to the table to apologize after we paid the bill. He just disappeared. Not very customer service oriented.
