May 30 '18 at 16:42
I am extremely disappointed with my experience here. I reserved on the phone & was told a price so I booked. The next day I was charged $20 over that price. I called for clarification on this & all they can tell me is that I “must have misheard.” I don’t think so whatsoever. The only reason I chose this hotel is because it was lower priced than the competitors. In hindsight if I was gonna pay what I ended up having to pay I sure wouldn’t have stayed in this hotel. I can understand mistakes being made but offering no explanation or way of making things right is pitiful customer service.
