Expand Your Options

Access COMPED cruises, biggest tournaments, and best offers at casinos and cruise lines around the world.

Already a member? Login
Jun 6 '18 at 7:59

Lahaina Restaurant

Integrity... that is what is lacking here. It's not that mistakes are made, it's how they are handled after the fact. Our service was decent and the food was fine, not great, but not poor. It was that a full glass of wine was knocked over and broken, of which 90 percent landed in my lap, on my blouse, my shoes, and in my purse by our waiter. At first he was mortified... and promised everything would be taken care of. My white jeans were covered in red wine as was most everything else. When he came back, he said that they would cover our dinner. I assumed. .. and that's where I went wrong... that meant our whole dinner. Nothing was said about my clothes, my shoes, or my purse. My husband and I awkwardly waited to see if the waiter would close out our dinner, but he avoided our table as he served others. Finally, we asked if we were good and he said yes... they were covering our dinner. Then we asked if they validated for parking and were told to buy a bottle of water at the ABC Store to get validation for parking. So finally... we left, making plans to find a dry cleaner... when the waiter ran us down on the street... saying they were covering dinner, but not the wine! (The wine I was wearing!) We embarrassedly followed him back into the restaurant to pay for the wine. All the while... he was saying "Everyone makes mistakes, it wasn't on purpose." True. But, to then be ridiculed by the hostess for not having a better attitude, for an outfit covered in wine, shoes stained, and a purse stained seemed a little over the top. Integrity... it's not that mistakes are made, it's how they are righted when they are made.
0

Comment

URComped is an independent review platform and is not affiliated with, sponsored by, or endorsed by any of the casinos, slot machine manufacturers, or other entities mentioned on this site. The views and opinions expressed in the reviews are solely those of the individual contributors and do not reflect those of URComped or its staff.

All trademarks, logos, and brand names appearing on this website are the property of their respective owners. Use of these marks does not imply any affiliation with or endorsement by their holders. Trademarks and names are used under nominative fair use for the purpose of identification and commentary only.

Content on URComped, including user-submitted reviews, photographs, and comments, is copyrighted by their respective authors. Reproduction, redistribution, or use of any part of this site in any form without express written permission is prohibited, except as allowed under fair use principles for purposes of commentary, criticism, and educational use.

URComped does not guarantee the accuracy, completeness, or usefulness of any information on the site and expressly disclaims liability for errors or omissions in the information provided. Users are encouraged to verify critical information independently.