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May 30 '18 at 19:54
Big "M" Buffet

Big "M" Buffet

  • Restaurant @ Big M Casino
When I first saw a cruise casino I was excited about it but the experience was not great at all. If you are a tourist do not waste your time and money. Even though they advertise at hotels and in tourist magazines they are here only for regulars. There is no customer service. No one was super rude but there was no excitement if you were not recognized as a regular. There was a coupon advertised at a hotel for 5 dollars toward gambling but wait you can't use it unless you have a members card and it's to be used on your next visit. There was another advertisement posted on their website and ship if your birthday is in the current week you get a free gift. Cool it's my birthday let me ask. Nope couldn't get that either unless you have a membership card. The last thing was near the end of the cruise they were setting up to play bingo. I go up to get a card but nope it's for members only. The chairs on deck was dirty. The first level because smoking is allowed is very thick with smoke . You can smell it when you first enter the ship. Tourist really get treated like an after thought. The only good thing about the ship is we didn't crash.
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@Big M Casino
@Louisiana & Gulf
@Big "M" Buffet
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