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Jun 8 '18 at 16:32
Bistro 555

Bistro 555

  • Restaurant @ Hollywood Casino at Greektown
Very bad experience. We arrived shortly after the restaurant had opened, were greeted by a very friendly waiter who quickly took our drink & lunch orders one of the first things we noticed was how worn the furniture was but wasn't going to stop us from dining We just had to adjust our seating arrangements so no one was sitting in one of the many tears in the fabric on the booth. Our drink orders arrived quickly and we sat and chatted for quite a long time before we finally inquired about our food. It was over 30 minutes after placing our orders that our food arrived (burgers & sandwiches). Every person in our party of five requested medium doneness for their meat. Unfortunately to our dismay not only was the well done but it was actually a blackened and burned on all sides many people in our party were uncomfortable with asking for a replacement but I had no choice as mine was so hard I could not even chew it the waiter agreed to bring those of us who mentioned it a replacement. By the time the replacement was brought the other members of our party were finished eating and unfortunately once again our meals were very well done. We attempted to pay for our tablet $100 bill and were told they could not make change we ended up waiting approximately 15 minutes while the manager went downstairs to get enough money so we could pay our Tab and leave we tried to tell the front desk person about our experience and dismay but she was not interested in listening and continued about her business until we finally ask for the manager to which she replied he was not available and tossed his card at us. At this point I could not let this bad experience go and decided to call the manager I had to leave a message but he did call back within a day or two apologize for our experience and explained that they're in the process of changing their hours I'm not sure what this had to do with the bad experience but he also said that they were updating the furniture shortly he offered a meal on the house but I honestly cannot see myself going back
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@Hollywood Casino at Greektown
@The Midwest
@Bistro 555
0
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