My issue with this place is that they don't ensure customer satisfaction like they say in their mission statement. I visited 2 weeks ago and before I went to play the slots, I went to their Michigan Lottery machine to play some numbers. The machine accepted my money without any issue, but I wasn't able to choose any of the games or numbers. I asked the nearby security guard who I can talk to in regard to this issue, he phoned around until finally getting in touch with the cashier's cage. They confirmed that I'll have to talk to them. So I walked all the way on the other side and after a 10 minute wait, a manager finally came out. As I was explaining my issue, the look on his face was that of a person who is not interested in helping me take care of this issue. I even showed proof that I took from my phone. So after repeating the issue 3 times and writing it down on a piece of paper, he told me, "Well, I'll have to call the Michigan Lottery office and they'll send someone out here, probably tomorrow, I don't know. We can't just give you your money off the bat. It'll have to be investigated" So I gave them my name, number, and he made a copy of my driver's license. I'm thinking they're going to take care of me. Just so happened that the next morning I got curious and I went back up there, the machine was back in order. It had no signs saying it was out of order or anything. It's been a couple of weeks since this incident and no phone call. Therefore, they're thieves in my eyes.