Haven't stayed at resorts in a long time. We usually go to Bally's. Was running late from work for our over night stay so I called them way ahead of time during the day to let them know we were still coming but would be an hour later than normal check in time. They assured me that was fine and they would note the reservation. We got there around 9pm. We had reserved a non smoking king size room. Nothing fancy. They had given our room away because they were full and only had a handicapped room available with 2 queen beds that also reeked of smoke and wasn't as clean as normal. If we wanted to wait for them to clean a king size room they couldn't guarantee how long it would be but said possibly around 2 hours. We just wanted to get settled in after our long drive and get dressed to go out so we couldn't wait the 2 hours for a room we had reserved. I was super disappointed because we like the casino in general, but will most likely never stay the night again here after this experience. The employee checking us in told us they were sold out and this is what happens when you don't check in when you are supposed to and they are sold out for the night... like I said I had called and made sure it was okay HOURS in advance. If I was told I was not going to get the room we reserved I would have canceled my reservation. The only reason I gave 3 stars is because we still do like the gambling floor in general and love the bars and restaurants. The hotel part needs work.