we arrived and didn't have a room, but they fixed that issue fast, however room service was terrible, they didn't leave wash rags, had to call daily for coffee and refrigerator to be stocked, laundry service took 2 days to return your items, again you had to call. we had 13 people staying in 6 different rooms and the ac units in half the rooms only worked half the time, we called but didn't do any good. also there were stairs everywhere, elevators didn't work some of the time so be prepared for stairs. pool opens at 8:00 am but closes at 6:00 pm, and the pool bar closes at 5:30 pm. the other bars open at 10:00 am and close at 12:pm one is open until 2:00 am it is the sports bar in the village, but you had to go across the hotel walk up stairs again. food was good buffet served a good variety. ALL of the staff were the best of the whole experience and is why we go back to Jamaica. the beach was sandy but rocky. the entertainment was good, remember to request the big bamboo song!! no room service unless you pay extra when you book, its the black band or VIP. if you want to get out and see things contact Flash Gordon tours he is very reasonable and very friendly, took my brothers and I by his own house after a day of bottom fishing, he cooked us a great meal and we purchased beers at there little store they own. what a great family they have. visit the reggae bar in Ocho Rios for some great Marley music. have a great time when you go, but venture out and see the real Jamaica , you will LOVE IT