Went last night the 4th of July unlimited bowling 8am-8pm my kids voted to do this over fireworks. We got there around 230-3 and it was past 5 and we were into our 5th game. Assuming they did a shift change at 5 because the bowling "manager" Thomas Pippenger was now on shift. Both my kids had been using the bumpers. My daughter noticed hers were down so we tried to reset them and than she went and asked Thomas if they could put them back up to which he told her no you're too old to be using them. Now if he's come down to us and explained that she was too old to be using them and they weren't meant to be used like she was (because on 1 roll she bounced it off them 3 times) we wouldn't have had an issue but when you just turn them off and get rude with my daughter it's going to be an issue. I went and asked him if he was turning them back on to which I rudely got his explanation. I than said we'd been there since 230 and it wasn't an issue to which he replied I'm the bowling manager and he refused a refund. I than said if we were one of the corner lanes instead of 27 right in front of him he's never have noticed and he said he'd have walked around and noticed and got on the phone to security and I'll admit I got loud and short with him but my daughter's crying and I'm pretty sure our night is ruined. So my wife goes up and calmly tries to talk to the 2 ladies working since Thomas has now gone to an office with security there. So the young lady had to call and talk to him to finish cleaning up his mess. Great "management" and people skills there Thomas. Won't be going back here to go bowling again.