Jun 29 '18 at 13:58
In pickup, they need a freezer & refrigeration unit over there for pickup items. Took waaaaaaaaaaay too long getting my order together which was supposedly "ready" hours earlier. How many of your items are in the store freezer section? How do you not have this set up for your pick up system?
Oh, and the kiosk check in part? Yeah, totally unnecessary and even more of a waste of my time to find out there was some kiosk I had to go to first just to scan my card and then get back in the line and wait AGAIN before anyone would help me. You can do that partpat the desk where you already have my pickup order info. Ridiculous.
Pick up should be quick and easy. You're not there yet, Sam's Club.