Jul 6 '18 at 18:00
Gotten too big for their own good. Some of the staff is OK, but for the most part they don't care how they treat guests. Example: I asked a pit boss a question about my play and if I now qualified for a promotion. She said, "you'll need to check with the cage on that," and told me which direction to go. When I got there, no one was in line so they certainly didn't feel rushed to 'help' other patrons. It appeared a younger person was being trained as an older person standing behind her asked me to step forward. I told her I'd been sent to the cage by the pit and asked about the promotion. "With table play tracking you'll need to ask a pit supervisor." I reminded her I'd been sent to her BY a pit supervisor and she replied, "and what I'm telling you is you have to ask them." Not only was WHAT she said rude on its face from a customer service perspective, but she delivered it in a very haughty, condescending manner -- and this was the presumed trainer!
