Jul 9 '18 at 10:52
The sale representative that I was assigned to talked down to me almost immediately. He refused to work with my warranty company American Auto Shield. The repair issue could wither be replaced or repaired.....it said that as clear as day on the work order. American Auto Shield wanted to repair obviously but the Jackie Cooper Sales rep said that they had to replace it...the sales rep was calling my workplace daily to tell me to convince my warranty company to replace the item. The sales rep was very unprofessional and after they had my car for a week and nothing was done, I finally went and got my car and brought it to Muskogee and had a place here in Muskogee fix it, no questions asked. I made 2 complaints to the complaint department of Jackie Cooper and did not even get an acknowledgement of my complaint much less an apology or explanation.
