Just left casino yesterday. Stayed over night. Was looking forward to it, since it was the first time 2 in our group had stayed there, but have to say, the service in hard rock, and at the casino bar, was absolutely horrible!!! Rooms, and pool are great! But the service had my entire group upset. I was actually shocked at how bad it truely was.neither the hard rock, or the bar, were busy, yet we were completely ignored by staff. Our waitress never checked on us, gave refills, and was very slow with the food and bill. We were 1 of only 3 tables in her section, and ended up going to the hard rock bar, to pay our tabs.(and the bartender was no better) Then we went out to the bar on casino floor, sat down to play at the bar, made eye contact with the bartender immediately, yet he still ignored us, and we had to wait for another bartender to show up, before our orders were taken! We travel to casinos all over, on a regular bases, and this is the first time I’ve felt the need to leave a review, because this was not the best way to remember our experience! On a good note, the bell hop, was awesome! He was there the from start of our trip, until we left, whenever we needed something. Very friendly, and helpful!! You need more like him!! If not for the rude service, I would definitely give 5 stars! I hope the next visit, shows improvement.