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Nov 14 '18 at 19:17
Waited close to 15 minutes at the speaker in the drivethrough without anyone even saying anything. Figured their speaker might have broken so pulled forward to the window. Employee was rude and his response was that they are backed up and I should have waited in line that he can't take orders at the window. Long waits happen at lunch rush, but it's ridiculous not to even acknowledge your customers for that long and at least let them know that there will be a wait, then to be rude about it when they understandably think your equipment is broken because it's been dead silent for 15 minutes? I'm dumbfounded.
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@Ameristar Casino Hotel - Kansas City
@The Midwest
@Burger King
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