Nov 27 '18 at 21:22
The only good thing about the hotel is the food and that as a whole, the hotel is pretty clean.
Everything else is terrible. Most of the problems comes from the staff itself. Being impolite, unprofessional and even rude is what ruined our experience. Complaining about whatever is like shout in the desert, no one really listen and do something.
The spa area is far from enough having in mind the capacity of the hotel. There is a door leading to a stress pool outside that was broken and it was always windy and cold in the areas between the saunas.
In the room, the shower was broken and the water was either burning hot or cold. The mattress was really hard and there were only single blankets for a master bed.
This hotel is far from 4 stars and I am really disappointed.
