Customer service representative is rude and ignorant. Free phone toll number cannot reach, so have to call office number. Once explained problems details then the first representative forwarded to another department and as repeated story for another time and too many times then no response and the line was cut off by them. No response and resolution until I contacted my credit card company and issues were solved and they called back apologized. A few conversations on phone is continued by racist attitude and ignorant senior staff who was on the other line. The word like yellow was used ‘Asian way of course’,.! I totally sick of your recruitment way and choice of selection. Had good time cruised but this has nothing to do with the management and customer relations and after sales service .! Same as on board, staff and crew outside the customer relations desk is very friendly nice& helpful, staff at the buffet, swimming pool area, other departments, etc; is attentive and worth my gratitude. But at customer relations desk, staff only talk to your credit card, not you. They don’t even say thank you, yelled at customers, people lined up to pay but the passengers looked very angry and some seemed depressed unlike when they were in other areas. Well, strangely experienced the same impression at the lotto desk on the cruise. Pathetic people behind desk really. 🤮Why don’t you have online option onboard so you don’t have to hire these idiot people behind help desk?, as they aren’t not helpful at all.