Apr 5 '18 at 1:48
DO NOT WASTE YOUR MONEY on a place that does not value you as a customer. I understand that it is spring break, but no one should wait over an hour for dinner at an all-inclusive resort when no reservation is required. Also, the staff makes you feel like a second class customer when they know you have no reservation despite the many open tables in the restaurants. Resort credits are a joke. Most vendors onsite do not honor the credits and those that do drastically over-value the service because of the required 20% service fee that is paid on top of the credit value. If you do visit and have a bad experience, don’t bother asking for a manager. Clearly the staff is trained to ignore you and not permit any form of contact with someone who can help resolve an issue. Our first visit to a Hard Rock property and certainly the last! Buyer beware!
