May 12 '18 at 14:11
Took my wife for her Birthday to Hard Rock and through concierge made a special “Birthday”note reservation at Counsil Oaks Steakhouse. She kindly gave my wife a Birthday pin to wear. After I informed waiter (apparently the special note) was not received but he did wish her a Happy Birthday.
Our meal delivery was slow but we enjoyed the steaks and scallops. At the end I expected at least a little something to acknowledge her special day but instead were offered dessert options.
We have been to many high end restaurants for Birthdays none of which have disappointed.
I felt sorry for my wife, and don’t tell me I should have seen a manager... change your culture.