Frequently Asked Questions
URComped's goal is to help players like you get the best possible offers at as many casinos and cruise lines as possible. For players interested in unlocking new comp offers through URComped, the simple process is:
1
Create your free
URComped account
2
Upload pictures of your currently valid casino offers
That's it!
Once your uploaded offers are verified by the URComped team, your available casino offers will be visible under the "My Offers" tab in your account. When you book your first URComped trip, your URComped player profile with verified offers will be sent directly to the casino to complete the booking. On subsequent bookings, your play history from previous URComped trips will be included as well.

For cruise and caribbean casino requests, you will be corresponding with your assigned URComped Executive host.
For other land based casinos you will be connected directly with an on property casino host to ensure maximum speed, transparency and convenience in the booking process. These trip requests and offers will be labeled as Direct Connect
We are excited to help you unlock new comp offers and experience some of the best casino resorts and cruise lines in the world!
Check out
How It Works
Below is a list of questions new players often ask.
Player
About URComped

Any level of player is welcome to sign up for URComped. Players that qualify for the most offers through URComped generally have: 

  • Elevated tier status in one or more casino loyalty programs


AND at least one of the following: 

  • Offers from land-based casinos with complimentary room nights and free play of at least $100 
  • Complimentary Cruise certificate offer(s) sent directly from the cruise line or from a land-based casino certificate event
  • A casino host assigned to you at one or more properties

 

Members that do not meet the above criteria would still be eligible for “Flash COMP” offers and exclusive casino rate discounts at our casino and cruise partners.

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Becoming a URComped Player is absolutely free! You gain access to our network of partner casinos, first class service, and a player community experience. View

We verify players level through a short survey during signup about where you play, and through the offers uploaded by you from your current casinos. We then present this information (anonymously) to our casino partners when you are ready to take a trip



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We don't effect the relationship with your current host, we simply supplement the existing relationship by providing access to NEW casinos and experiences View

URComped's platform provides the most efficient way to leverage your player history and offers at competing properties. We have done the hard part and negotiated exclusive offers for you already.

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Yes, all personal information and trip details are encrypted and secured. We do not share your personal information with a casino until you decide to take a trip to that property or cruise line. You can check out our privacy policy here.

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Offers
Receiving Offers From URComped

Play-To-Qualify is a type of offer that casinos can make to players. These offers are SUPER discounted hotel rates (cheaper than Expedia!) and include a target play threshold that allows players to have their trips comped. If a player hits the threshold the cost of the trip is refunded at checkout. If the threshold is not met, the player still gets an amazing deal on the hotel room! Play to Qualify offers are a perfect way for new players to establish their value and earn even BETTER comps on future trips at any of our partner casinos.

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If you are an active player at a particular property - meaning you have played at that casino in the last 12 months - then the casino already knows how much you play and what they want to offer you.

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Offers based on your play history and completed profile are available after we verify your uploaded offers (we typically approve offers in 1-2 business days after you upload pictures) 

Your current offers are always available under My Offers

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Direct Connect offers and Direct Connect trip requests connect you directly with casino hosts working at the casino. Unlike standard URComped bookings you will not be working with your normal URComped Executive Host, so your experience may depend on the property we are connecting you with.

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We are often asked, "If I earn a cruise certificate (offer) from a land based casino, can I book it through URComped?"


Well there is bad and good news!!


The bad news is, no, we cannot book that exact certificate.


BUT!


The good news is we can book that same offer and maybe a better one for you.


SO how it works.. Land based casinos use cruise offers to promote their own casino, sometimes through events. The cruise line sets the criteria pretty high in order to receive one of their certificates, because players will stay at land based casinos less days than on a cruise. (The cruise line wants to have a player that will play at a high level for the entirety of the cruise.)


Let's say a player receives one of these certificates for an interior cabin with a list of 15 sailings to choose from from a land based casino.


The offers that URComped gives to a player with the same level of play tend to be higher, because URComped members are more marathon runners than sprinters, and we have reliable data for our cruise line partners. Especially if someone has taken a URComped trip, we can see how they played for an extended time vs. 2-3 days of play at a land based casino. Therefore the cruise line give our players better offers. The player that received an interior cabin with the land based casino, could instead qualify for an ocean view or ocean view- balcony with URComped.


Most of our players are established cruise players, so offers we receive are more aggressive typically and higher in quantity (We may have 200 sailings to choose from for a cruise line.)


There are situations that would be better to book direct. If you have played with URComped before, and you didn't play well on that cruise line (the one you got a certificate for), your offers from us could be lower than the certificate. But once you receive a certificate, the cruise line has to honor it as a direct booking. Learn how your URComped Offers Work and Where They Come From.


In either case, your URComped host will tell you what will get you the best deal, whether booking through us or booking direct.

Call/ Text: 972-788-1785 or Email: host@ib.urcomped.com

 

 

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Can I have more than one cruise booked with URComped? There's two answers to this question...

1. If this would be your first URComped sailing, then typically the rule is that you can only have one booked.

That's because cruise lines like to see that somebody actually plays at the level that we think they're going to play at before they let them book multiple cruises. The cruise lines and casinos want to see real play data, before they'll book more than one. They don't want to have somebody who kind of looks like a good player (they've got a nice looking offer uploaded to their profile), book them on multiple cruises, and then they're really not that great of a player.

2. After you've completed that first sailing/trip, and you've proven that you play at the level that we think, or maybe it's higher or lower, then you can book more than one sailing at a time.

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Let's say a player receives either an annual free cruise (tier benefit), for up to eight days, or an onboard certificate, earned from play during a cruise. Can two members of the same household book two different cabins on the same sailing? The certificate says that you can't book two cabins on the same cruise.

But! The new policy is that, if we ask, they can override that and give you two different cabins. The official policy is you CAN book two different cabins with your separate certificates, BUT you and the other household member have to stay in the two different cabins booked under your name. If the ship finds out that you are not actually sleeping in the cabin that your certificate covered, they could reverse the comp on the cabin you didn't stay in.

We are not sure exactly how the ship could enforce that or find out... It seems a little difficult.

The point is, you can book both certificates as long as you stay in the separate cabins that YOUR certificate covered. 

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Submitting Current Offers to URComped

You upload pictures of your offers from your current casinos using the Offer Upload page. Your current offers are used to determine your player value and help you unlock new offers from other casinos.

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We use the currently valid casino offers you already receive to qualify you as a player and unlock new offers for you with different casinos and cruise lines. 

You tell us who sent you the offer and upload a picture of the offer using the Upload Your Offers page. We verify the image in a couple business days and that unlocks all your offers you now qualify for. 

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Trips
Creating New Trips

No, we partner with popular destinations in offering exclusive deals to benefit you and our partners!

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Trip requests begin on the My Offers page at the URComped website.  

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After trip requests are made, URComped works with the casino to confirm trip details.  You can usually expect a confirmation email from your destination casino, though your confirmation will also show up in My Trips

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If this is your first trip with URComped- For land based trips we recommend at least 30 days in advance of planned travel dates. For cruises, 90 days is recommended.

If you've already taken a trip with us, we can book up to a week before your trip but it depends on casino or cruiseline availability 

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URComped has contracts with our cruise line partners in order to help bring them NEW players.

A new player is somebody that has never been on a specific cruise line, or at least, never gambled on that cruise line before.

An inactive player is someone who has sailed on a specific cruiseline but has not sailed with them in a certain period of time (typically 12 months).

New players or Inactive players can both be introduced or reintroduced to a cruise line through URComped. (Once they have booked with a cruise line through URComped, that player will always be coded to URComped when booking with that cruise line, even if they book directly through the cruise line and not URComped.)

An Active player or House Customer is somebody that HAS sailed on a cruise line in the last 12 months (period of time depends on the cruise line). 

URComped can not book Active Players or House Customers, because that player is not NEW to our Cruise line partner. The Cruise line already has a relationship with that player (House Customer) and has that player in their system, so they don't want to have a middleman that they have to pay. 

Players that are Active / House Customers will have to keep booking direct, until the 12 month window expires (period of time depends on the cruise line). If you cruised a month ago, we can book you on a cruise 11 months from now with that cruise line, because that is when you will be considered an Inactive or not a House Customer with the cruise line. So active really refers to the booking channel. As long as we introduce you, or reintroduce you after a period of time, we can keep booking you with that cruise line.

BUT If you want to try out a new cruise line, we have many options for you to try out that we can get you on!

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URComped has contracts with our cruise line partners in order to help bring them NEW players.

A new player is somebody that has never been on a specific cruise line, or at least, never gambled on that cruise line before.

An inactive player is someone who has sailed on a specific cruiseline but has not sailed with them in a certain period of time (typically 12 months).

New players or Inactive players can both be introduced or reintroduced to a cruiseline through URComped. (Once they have booked with a cruise line through URComped, that player will always be coded to URComped when booking with that cruise line, even if they book directly through the cruise line and not URComped.)

An Active player or House Customer is somebody that HAS sailed on a cruise line in the last 12 months (period of time depends on the cruise line). 

URComped can not book Active Players or House Customers, because that player is not NEW to our Cruise line partner. The Cruise line already has a relationship with that player (House Customer) and has that player in their system, so they don't want to have a middleman that they have to pay. 

Players that are Active / House Customers will have to keep booking direct, until the 12 month window expires (period of time depends on the cruise line). If you cruised a month ago, we can book you on a cruise 11 months from now with that cruise line, because that is when you will be considered an Inactive or not a House Customer with the cruise line. So active really refers to the booking channel. As long as we introduce you, or reintroduce you after a period of time, we can keep booking you with that cruise line.

BUT If you want to try out a new cruise line, we have many options for you, that we can get you on!

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Already Booked Trips

The destination property or cruiseline is responsible for any concerns or complaints related to your trip. We encourage you to reach out to them directly. If you have difficulty contacting customer service then you are welcome to contact us to see if we can assist.

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Each casino destination has it’s own cancellation policy so we recommend first checking with the casino your reservation was made with. Additionally, URComped reserves the right for a max. $100 penalty for late cancellations.

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