Frequently Asked Questions
URComped's goal is to help players like you get the best possible offers at as many casinos and cruise lines as possible. For players interested in unlocking new comp offers through URComped, the simple process is:
1
Create your free
URComped account
2
Upload pictures of your currently valid casino offers
That's it!
Once your uploaded offers are verified by the URComped team, your available casino offers will be visible under the "My Offers" tab in your account. When you book your first URComped trip, your URComped player profile with verified offers will be sent directly to the casino to complete the booking. On subsequent bookings, your play history from previous URComped trips will be included as well.

For most requests, you will be corresponding directly with the casino or cruise line through the URComped portal to ensure maximum speed, transparency and convenience in the booking process. We are excited to help you unlock new comp offers and experience some of the best casino resorts and cruise lines in the world!
Check out
How It Works
Below is a list of questions new players often ask.
Player
About URComped
Any level of player is welcome to sign up for URComped! You can launch your legacy with us or keep building your history with URComped.
Becoming a URComped Player is absolutely free! You gain access to our network of partner casinos, first class service, and a player community experience.

We verify players level through a short survey during signup about where you play, and through the offers uploaded by you from your current casinos. We then present this information (anonymously) to our casino partners when you are ready to take a trip



We don't effect the relationship with your current host, we simply supplement the existing relationship by providing access to NEW casinos and experiences

URComped's platform provides the most efficient way to leverage your player history and offers at competing properties. We have done the hard part and negotiated exclusive offers for you already.

Yes, all personal information and trip details are encrypted and secured. We do not share your personal information with a casino until you decide to take a trip to that property or cruise line. You can check out our privacy policy here.

Offers
Receiving Offers From URComped

Play-To-Qualify is a type of offer that casinos can make to players. These offers are SUPER discounted hotel rates (cheaper than Expedia!) and include a target play threshold that allows players to have their trips comped. If a player hits the threshold the cost of the trip is refunded at checkout. If the threshold is not met, the player still gets an amazing deal on the hotel room! Play to Qualify offers are a perfect way for new players to establish their value and earn even BETTER comps on future trips at any of our partner casinos.

If you are an active player at a particular property - meaning you have played at that casino in the last 12 months - then the casino already knows how much you play and what they want to offer you.

Yes, you have no obligation to accept offers made by partners. However, the more active you are in the URComped Network the more our partner casinos will compete for your business.

Offers are available through our Play-to-Qualify package for all members. Competitive Offers based on your play history and completed profile are available after we verify your uploaded offers. Your current offers are always available under My Offers

Submitting Current Offers to URComped

You upload pictures of your offers from your current casinos using the Offer Upload page. Your current offers are used to determine your player value and help you unlock new offers from other casinos.

We use the currently valid casino offers you already receive to qualify you as a player and unlock new offers for you with different casinos and cruise lines. 

You tell us who sent you the offer and upload a picture of the offer using the Upload Your Offers page. We verify the image in a couple business days and that unlocks all your offers you now qualify for. 

Trips
Creating New Trips

No, we partner with popular destinations in offering exclusive deals to benefit you and our partners!

Trip requests begin on the My Offers page at the URComped website.  

After trip requests are made, URComped works with the casino to confirm trip details.  You can usually expect a confirmation email from your destination casino, though your confirmation will also show up in My Trips

For land based trips we recommend at least 30 days in advance of planned travel dates. For cruises, 90 days is recommended.

Already Booked Trips

You can contact your destination casino host from My Trips for any specific reservations related to your trip. You can do this by going to My Trips and selecting the trip you would like to add a reservation on, then using the chat window to communicate with your host.

The destination property is responsible for any concerns or complaints related to your trip. We encourage you to reach out to them directly. If you have difficulty contacting customer service at the property you are welcome to contact us to see if we can assist.

Each casino destination has it’s own cancellation policy so we recommend first checking with the casino your reservation was made with. Additionally, URComped reserves the right for a max. $100 penalty for late cancellations.

That depends, if the show is owned by the casino you’re staying at you can usually talk with your casino host through the URComped portal and see what kind of play expectations are required to get comped tickets.